CLIENT'S CHARTER
BTU is committed and hereby promises to deliver quality services for the following:
- To provide Five Year Strategic Plan of UiTM within 6 months following official launching as a guide and reference for Center of Responsibility;
- To assist Center of Responsibility in the preparation of its strategic plan within 6 months after the Malaysian Plan of UiTM has been finalized;
- To evaluate and disseminate the progress of achievement on each of Center of Responsibility strategic plan at least once a year;
- To furnish periodically related strategic information to UiTM’s Board of Directors as well as the University’s Executive Council;
- To provide feedbacks to clients related to their applications for information within 3 working days;
- To make available information related to contribution of UiTM within the context on empowerment of Bumiputera agenda.
